More than Human Resources

You are on chapter // 02 Introduction

Organizations still manage AI as an IT toolset; however, it is increasingly assuming the roles of knowledge workers, challenging the human-centric paradigm of organizational design.

Beyond augmentation or automation narratives lies ensembling—a strategy which treats human and non-human knowledge workers as peers.

The article first grounds this claim by (1) comparing adoption strategies (augmentation, automation, ensembling) and (2) comparing organizational models (networks, systems, technology)—in a NHKW-context (the context of advanced artificial agents that perform complex cognitive tasks that create value in organizations).